Smooch.io and Botanalytics Integrate to Transform Your Business with Messaging
We’re together to help you innovate and grow your business! Smooch, a platform for building next generation conversational experiences has integrated with Botanalytics, the leading conversational analytics tool. The integration will bring about a great opportunity for businesses to analyze their conversations easily.
Why should you use Smooch and Botanalytics?
Smooch is the complete messaging platform for enterprise software makers. With Smooch, you can add conversational features to your product and enhance its feature set. It helps you focus on your product by transforming your software with innovative messaging. Businesses can use Smooch for eliminating the complexity of omnichannel messaging. Here are some advantages;
- Managing multichannel messaging
- Simplifying messaging development
- Using one unified API for new channels
- Ensuring trust with strict security and cloud based infrastructure
There are over 4 billion accounts across multiple messaging platforms with their unique APIs and features. Smooch offers a fresh and easy way of tapping into these channels for software makers, to create better customer experiences in their software.
Botanalytics, on the other hand, is the best analytics tool for conversations. It helps you keep track of all conversations and users. It supports 13 platforms including Messenger, Slack, Google Assistant, Kik, Twitter, Telegram, Line and more.
Thanks to its rich features including but not limited to events tracking, live takeover and funnel analysis, Botanalytics is your best friend when it comes to dive into conversation details. It’s easy to build better conversational flows with actionable functionalities that are offered by Botanalytics. Here are the key features offered by Botanalytics;
- Measure conversation engagement, find out best re-engagement times.
- Discover user behaviors, examine retention, identify your retained, engaged & churned users.
- Segment user conversations based on their engagement, user profiles, user activities, track the details of the conversations.
- Explore the bottlenecks of conversations.
- Set-up event tracking to define how frequent an event happens.
- Find out your completion rates of your funnels.
Who is this for?
- Bot agencies & digital agencies that want to optimize their customers’ bots for better retention and engagement.
- Brands that want to acquire all the data analysis of their chat related — messaging systems.
- Bot development platforms to access all the metrics they need in one place for their users with the integration partnerships.
- Bot developers who want to easily measure the engagement and retention on their bots to improve their human-to-bot communication.
How to Connect?
You will be able to connect your bot(s) to Botanalytics directly from Smooch, just in seconds. Find Botanalytics on Smooch in integrations sections, click on “visit website to install” and then you are ready to go. You will be able to get your analytics data right after the integration.
Time to Start!
Sign into your account on Smooch and then connect to Botanalytics to start seeing your conversational data and take action.
